Where do we go when we have been hurt by the church?

I have been exposed to the church lifestyle pretty much all of my life. I accepted and received Christ as the head of my life, my Savior, my God, and my Friend about 10 years ago. Since then I have grown and matured in Christ...maybe not as much as I should have or not as much as I feel I could have. But, the whys behind that statement is a different topic for a different day. I have mad some lasting friendships in the church that have caused our families to be merged for a lifetime. These "sisters" that I have made means a lot to me, the world. And though I try everything in my might to make their lives pleasant and to be there for them, I realize that you can not be there for any one person every single time...even it that were possible, you simply can not fight all of any one's battles.

Recently my sister was told something that deeply offended her and she has not been able to move past this issue. The gentlemen that hurt her feelings is one that holds "office" in the church. He has proven to be very arrogant, prideful, and stubborn in this matter; simply refusing to apologize to her. I believe that it must be very hard to lead a flock of people and have pride issues, personally. But, how do you profess Christianity and not be able to ask forgiveness. doesn't the bible say that if you offend one of your brethren to get it right with them. Now, lots of times we don't bring it to the person's attention, so the accused never know that they have offended anyone...but this is not the case in this matter. It has gotten to the point where others see that something is going on between the two of them, and it has even began to hinder my service to the Lord. I know that what goes on between people is just that and that my praise and worship should not be influenced by the matters of life.

My question is what do you do when you have been hurt by the church; the place that you should have as a refuge is the place that is hurting and tearing down. The church is a good one, nice foundation, great people, nice atmosphere (outside of this), it just has some coming up to do and my sister really don't want to leave churches because she is very happy with the denomination affiliation and feel that God has given her a word to stay where she is. But it is very hard for her. There are a list of things that has went wrong in her life where the church was involved or either failed to get involved. How does she recover and how do I help?